Refund policy
Please read our Return & Refund Policy carefully before placing your order.
Returns
We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags (if applicable).
- Be returned in the original packaging.
- Be accompanied by proof of purchase or your order confirmation.
To initiate a return, please contact our customer support team at stitchtshirt@gmail.com
If your return request is approved, we'll provide return instructions along with the return shipping details.
Products returned without prior approval may not be accepted.
Incorrect or Damaged Product
Wrong Product Received
If you receive the wrong product, please contact us immediately at stitchtshirt@gmail.com and include clear photos of the item received.
Once verified:
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We will provide a prepaid return shipping label.
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A replacement product will be shipped as soon as the return shipment is in transit.
If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery and include clear photos of the product and packaging.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange for the same item, please contact:
Email: stitchtshirt@gmail.com
Eligible exchanges are processed free of charge.
Return Method
Customers can return products:
✓ By Mail
Order Cancellation
We process and ship orders quickly.
If you wish to cancel an order, please contact us immediately at stitchtshirt@gmail.com
While we will make every effort to stop shipment, cancellation cannot be guaranteed once order processing or shipping has begun.
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
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Your refund will be issued to the original payment method.
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Refunds are typically processed within 10 business days.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at stitchtshirt@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds.
Sale, clearance, promotional, or discounted items are not eligible for refunds unless required by applicable law.
Gifts
At this time, we do not offer refunds for items received as gifts.
Contact Information
VELARO
Email: stitchtshirt@gmail.com
Customer Support: We aim to respond within 1 business day.
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Thank you for shopping with VELARO.