Terms of service

Effective Date: July 2026

Welcome to VELARO. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

If you do not agree with these Terms, please do not use our website.

2. Products & Services

We strive to ensure that all product descriptions, images, pricing, and information are accurate.

However:

  • Product colors may vary depending on screen settings.

  • Natural attars and oud oils may have slight variations between batches.

  • We reserve the right to modify, discontinue, or limit any product at any time without notice.

3. Orders

When you place an order, you are making an offer to purchase our products.

We reserve the right to:

  • Accept or reject any order

  • Cancel orders suspected of fraud or misuse

  • Limit quantities purchased

Orders are only considered accepted after payment has been successfully processed and confirmation has been sent.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Change pricing at any time

  • Correct pricing errors

  • Cancel orders affected by pricing inaccuracies

Customers agree to provide accurate billing and payment information.

5. Shipping & Delivery

We currently ship within India.

Estimated delivery times are provided for convenience and are not guaranteed.

We are not responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Events beyond our control

Once an order is handed over to the shipping carrier, responsibility for delivery passes to the courier service.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Images

  • Graphics

  • Text

  • Videos

  • Designs

is the property of VELARO and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered on external websites

Accessing third-party websites is at your own risk.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Upload malicious software or harmful content

  • Attempt unauthorized access to our systems

  • Interfere with website security or functionality

  • Provide false information during checkout

Violation of these terms may result in suspension or termination of access.

10. Disclaimer of Warranties

All products and services are provided on an "as available" and "as is" basis.

We do not guarantee:

  • Uninterrupted website availability

  • Error-free operation

  • That products will meet every personal expectation

To the maximum extent permitted by law, all warranties not expressly stated are disclaimed.

11. Limitation of Liability

Oud Al-abraj shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our website

  • Purchase of our products

  • Delays or interruptions in service

Our total liability shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Oud Al-abraj, its owners, employees, partners, and affiliates from any claims, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time.

Updated terms will be posted on this page and become effective immediately upon publication.

Continued use of the website constitutes acceptance of any changes.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of India.

15. Contact Information

VELARO

Email: stitchtshirt@gmail.com

Customer Support Hours: Monday – Friday, 8:00 AM – 7:00 PM (IST)

Response Time: Within 1 business day whenever possible.

Advertising and marketing for this website are managed and funded by RH ENTERPRISE